Exchanging and returning

Home delivery
25/06/2014
Chế độ bảo hành
25/06/2014

Exchanging and returning

With an aim of providing best quality services to meet the demand and satisfy of all customers,  the company offers after-sale service policies as follows:

“Free exchanging and returning, unlimited times within 30 days, ”

Exchanging and returning

All bought items could be free exchanged and returned to the showrooms within 30 days since the day of receipt. All the exchange and return items should be intact with full tags, labels, initial packages, unused and undamaged (except for defects or damages during production process). Customers would be requested to show the purchase bills of the items.

Customers could contact directly for exchange, returning on working time: from 12:30 to 20:30, from Monday to Sunday, except for holidays.

The exchanged and returned items would be inspected and then be exchanged or refunded  according to the customers’ requests and regulation specified as below.

I. Cases of exhanging/returning

1. Return as customer’s demand

Items which are purchased from our showrooms can be returned within 30 days from receiving date (except the sales off items or other regulations). The return or exchange items are only accepted in good initial condition, unused and undamaged with purchase bills enclosed  including:

– Intact packaging and packages are not torn.

– Full range of parts, details, accessories.

– Stamps/guaranty cards, trade labels and gifts attached (if any) and so on must be adequate and intact.

– Do not be dirty, scratched, damaged, strange smells or no signs of laundry or using.

2. Return without customer’s own reasons

Bought items are dirty, torn or missing during delivering.

Customers are recommended to inspect all bought products before payment to guarantee that range, quantity and color of items is correct under your order and outside condition is not affected (dirty/scratched). Whether it occurs, please inform the Sellers immediately so that we have settlement in time.

In case customers find the products defective, dirty or missing after purchasing and receiving, please contact to the Sellers to be supported at once.

After 24 hours from the delivering and receiving items, we have the right to refuse supporting your complaints with contents above.

II. Refund policy

Depend on the reasons of returning and the result of our inspiring and evaluation, refunding  is applied by following regulation:

Reasons for exchanging/returning

Refund methods

Return as customer’s demand (because of being not satisfied)

–   Exchanging new items, actual payment (unlimited times)

– Reimburse customers in cash (after deducting expenses of delivering and others)

Return without customer’s own reasons Change new products which is same range, free of costs incurred due to change, returns in this case

If you are not satisfied with quality of Sale Manager’s serving, please contact: 0904120189